Lumen Sr Executive Job 2024,| Lumen Job Apply Now

Lumen Sr Executive Job 2024: – Lumen is inviting Applicants for Network Developer, 2+ Year Experience is required. More information about the job is given in this article

Lumen Sr Executive Job 2024: Overview

Company name	Lumen
Job name	Sr. Executive Cust Escalations Manager
Job type	Professional
Job Category	Engineering & Information Technology
Experience	2+ years Experience
Work Mode	Regular Employee ( Remote Job )
Salary (expected)	$63980 to $92588 per annum
Location	United States
Official website	https://www.lumen.com/

About Lumen Company

Lumen is driven by the conviction that human progress thrives when technology enhances our lifestyles and professional endeavors. Spanning 450,000 route fiber miles and extending its services to over 60 countries, we provide a rapid and secure global platform for applications and data. Our goal is to assist businesses, governments, and communities in creating extraordinary experiences. Explore Lumen’s offerings in network services, edge cloud, security, communication, and collaboration solutions, as well as our overarching mission to advance humanity through technological innovation on our news page.

Lumen Sr Executive Job 2024: Qualification

Required Qualifications:

• A Bachelor’s degree or an equivalent combination of education and relevant experience is necessary.
• Demonstrated experience of 2+ years in problem management, root cause analysis, and change management.
• Familiarity with ITIL, Kepner Trego, and Lean management is advantageous.
• Six Sigma Yellow Belt certification is mandatory, while possession of Green/Black Belt is considered an additional asset.
• Proven track record with 2+ years of experience in analytics, process metrics, and report writing.
• Successful history of providing escalation support to large enterprise customers.
• Possesses excellent communication skills, both written and verbal, along with strong presentation abilities.
• Capable of multitasking in a fast-paced, ever-changing environment.
• Proficient in the efficient use of the MS Office Suite, particularly Word, Excel, and PowerPoint.
• Demonstrated ability to successfully achieve professional goals.

Lumen Sr Executive Job 2024: Responsibilities

• Collaborate with cross-functional teams to prioritize and accelerate the resolution of elevated issues, aligning with executive-level expectations.
• Lead and facilitate problem management activities, actively identifying recurring incidents and potential problems.
• Promote a culture of continuous improvement in problem-solving and incident prevention.
• Conduct thorough root cause analyses for escalated and high-impact issues, with the goal of averting their recurrence.
• Develop comprehensive action plans and solutions addressing identified root causes, while considering cost, risk, and resource availability.
• Gather and analyze data related to escalated incidents and problems, identifying trends, patterns, and potential correlations.
• Utilize data-driven insights to support problem investigations and prioritize areas for improvement.
• Communicate the impact of implemented solutions and the anticipated benefits to executive leadership.
• Collaborate closely with cross-functional teams, including technical experts, support teams, and senior management, ensuring alignment in addressing escalated issues.
• Maintain detailed records of escalated issues, investigations, findings, and resolutions.
• Contribute to the organization’s knowledge base by documenting known issues, their root causes, and effective solutions.
• Identify opportunities to enhance problem management processes and procedures, drawing insights from executive escalations.
• Adhere to established escalation protocols, ensuring executive escalations are handled in accordance with organizational guidelines and policies.
• Define and monitor key performance indicators (KPIs) related to executive escalations and problem management, regularly reporting to executive leadership.
• Utilize data and metrics to inform decision-making and showcase improvements in issue resolution and prevention.

Lumen Sr Executive Job 2024: Apply Online

To apply for the Lumen Sr Executive Job 2024, follow these steps:

1. To begin, click the Apply Now button given below.
2. You can now access the Lumen official website.
3. Read the official announcement for further information.
4. Select the Apply Online button, then accurately complete the Job Post Application Form by entering all the required information.
5. You press the final submission button at this point and wait.
6. On your screen, your application form will display.

Lumen Sr Executive Job 2024: Disclaimer

• The provided job description is intended to outline the typical nature and scope of work conducted by employees in this role.
• It is not intended to serve as an exhaustive list or interpretation of all duties, responsibilities, and qualifications expected of individuals assigned to this position.
• The responsibilities associated with the job may be altered to accommodate evolving business requirements and conditions.

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